In this episode, Dan Bentley and Tracey Newman are joined by Victor Dominello, the previous Minister for customer service in NSW.   In his time in government, Victor implemented many customer focused initiatives to make it easier for people to use government services.

Here is a taste of what Tracey, Dan and Victor cover in the conversation: 

• Victor shares what it was like being involved in state politics
• A few of the initiatives Victor is most proud of during this time in government
• The importance of focusing on the needs of customers rather than our own internal processes
• How you collaborate in an environment that isn't known for collaboration
• The importance of focusing on mission so that people can put their individual differences aside and achieve something greater
• Why collaboration ensures greater longevity in initiatives 
• How leaders that take on the risk, can ensure their team feels more comfortable to innovate

Links from the episode​:

• Victor Dominello on LinkedIn: Click here
• The Innovate For Impact self assessment: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here