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In this solo episode of Land and Expand, host Jay Nathan dives into the foundational SaaS metrics every leader should know cold: ARR (Annual Recurring Revenue), Gross Retention, Net Retention, and Renewal Rates. Drawing on a pivotal moment early in his career, Jay unpacks how these metrics work, why they matter, and how they influence the health and growth of a SaaS business.
You’ll learn:
- The difference between ARR and MRR, and how ARR reflects your business’s run rate.
If you’re a SaaS executive or aspiring leader, this episode is a must-listen refresher to sharpen your financial acumen.
Cover Your SaaS - Financial Literacy for Non-financial Leaders: https://buy.stripe.com/bIY9EEbuKeX72M88ww
Subscribe to the ChiefCustomerOfficer.io newsletter for weekly insights.
By Jay Nathan4.9
77 ratings
In this solo episode of Land and Expand, host Jay Nathan dives into the foundational SaaS metrics every leader should know cold: ARR (Annual Recurring Revenue), Gross Retention, Net Retention, and Renewal Rates. Drawing on a pivotal moment early in his career, Jay unpacks how these metrics work, why they matter, and how they influence the health and growth of a SaaS business.
You’ll learn:
- The difference between ARR and MRR, and how ARR reflects your business’s run rate.
If you’re a SaaS executive or aspiring leader, this episode is a must-listen refresher to sharpen your financial acumen.
Cover Your SaaS - Financial Literacy for Non-financial Leaders: https://buy.stripe.com/bIY9EEbuKeX72M88ww
Subscribe to the ChiefCustomerOfficer.io newsletter for weekly insights.

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