Land and Expand

EP003: Bonus Episode - Knowing and mastering your retention metrics


Listen Later

In this solo episode of Land and Expand, host Jay Nathan dives into the foundational SaaS metrics every leader should know cold: ARR (Annual Recurring Revenue), Gross Retention, Net Retention, and Renewal Rates. Drawing on a pivotal moment early in his career, Jay unpacks how these metrics work, why they matter, and how they influence the health and growth of a SaaS business.

You’ll learn:

- The difference between ARR and MRR, and how ARR reflects your business’s run rate.

- How Gross Retention and Net Retention are calculated, their unique roles, and why only net retention can exceed 100%.
- Why Renewal rate is a leading indicator for retention
- How multi-year contracts impact retention rates
- The importance of segmenting retention metrics 

If you’re a SaaS executive or aspiring leader, this episode is a must-listen refresher to sharpen your financial acumen. 

Cover Your SaaS - Financial Literacy for Non-financial Leaders: https://buy.stripe.com/bIY9EEbuKeX72M88ww

Subscribe to the ChiefCustomerOfficer.io newsletter for weekly insights.

...more
View all episodesView all episodes
Download on the App Store

Land and ExpandBy Jay Nathan

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

7 ratings


More shows like Land and Expand

View all
The Bill Simmons Podcast by The Ringer

The Bill Simmons Podcast

30,181 Listeners

The Official SaaStr Podcast: SaaS | Founders | Investors by SaaStr

The Official SaaStr Podcast: SaaS | Founders | Investors

175 Listeners

HBR IdeaCast by Harvard Business Review

HBR IdeaCast

1,840 Listeners

Snapped: Women Who Murder by Oxygen

Snapped: Women Who Murder

5,092 Listeners

The Daily by The New York Times

The Daily

112,823 Listeners

Up First from NPR by NPR

Up First from NPR

56,638 Listeners

The Journal. by The Wall Street Journal & Spotify Studios

The Journal.

6,061 Listeners

The Prof G Pod with Scott Galloway by Vox Media Podcast Network

The Prof G Pod with Scott Galloway

5,567 Listeners

The Ezra Klein Show by New York Times Opinion

The Ezra Klein Show

16,049 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

19,843 Listeners

The Arthur Podcast by GBH & PBS Kids

The Arthur Podcast

2,304 Listeners

The Customer Success Pro Podcast by Anika Zubair

The Customer Success Pro Podcast

7 Listeners

The Severance Podcast with Ben Stiller & Adam Scott by Audacy, Red Hour, Great Scott

The Severance Podcast with Ben Stiller & Adam Scott

2,308 Listeners