Once again David and I converge here on JTIN. 

This time we discuss the claims process from the policyholder's point of view in order to shed some light of how carriers can better engage with their clients, and a few other topics:

• Why parenting and customer service have similar DNA
• The 3 major categories of customer complaints
• Why carriers must stop isolating the policyholder
• Three tips for adjusters to rock the claims process

Enjoy it and see you on the next episode!