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EP011: Revenue-impacting, customer feedback at scale. Tales from the woman who ran voice of customer for The Home Depot.
Meet Joann Campbell, Head of Customer Experience Strategy at The Home Depot for over 25 years. If you think CX is fluffy and not connected to the business outcomes, this episode is for you.
Learn how the Customers First Initiative drove revenue outcomes and organizational alignment in this massive, distributed organization.
You can connect with Joann on LinkedIn: https://www.linkedin.com/in/jhc03/
Would be honored to have you like and subscribe to Land and Expand wherever you get your podcast.
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By Jay Nathan
4.9
77 ratings
Meet Joann Campbell, Head of Customer Experience Strategy at The Home Depot for over 25 years. If you think CX is fluffy and not connected to the business outcomes, this episode is for you.
Learn how the Customers First Initiative drove revenue outcomes and organizational alignment in this massive, distributed organization.
You can connect with Joann on LinkedIn: https://www.linkedin.com/in/jhc03/
Would be honored to have you like and subscribe to Land and Expand wherever you get your podcast.
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