I coach supervisors, managers, and front line employees who want to work in their highest potential. As a trainer who trains trainers, I also invite you to subscribe if you are developing your professional training career.

Listen and learn how to apply a simple method for improving internal and external service levels based on employee feedback and requests. This simple activity can provide powerful results in terms of improvement planning based on insights from the people doing the work. 

In the second half of the episode, you'll hear about the process I'm using to facilitate one company's process for updating their company values. You can download a copy of the process I use by going to:

relatableleader.com

and click on the link for the articles I've written. 

You can also go to the website and send me an email requesting the process AND the tools I developed that are used in that process. 

I mention Emotional Intelligence several times in this episode because it's such an important issue in any work team and especially for those in leadership positions. If you'd like to learn more, I recommend the book: Emotional Intelligence, A Practical Guide, by Dr. David Walton. 

If you haven't clicked on that podcast subscribe button yet, I encourage you to do so because I'm booked out for several months, and it will be a busy time of training and learning.

Thanks to Erik Adams for use of his song: Riding In My Car