<p>Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any business.</p>

Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any business.

Ep023 - Did you just say "no"?

Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!

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Ep023 - Did you just say "no"?

Ep023 - Did you just say "no"?