Join us as Dilyana and Brian talk about having to explain your issues over and over again - and how frustrating that is for customers!

Join us as we discuss a number of different stories - from glucose monitors to massages to food trucks! What do these have in common? Why great customer experience stories of course! Take a listen with us!

Join us as we visit with our friend Vance Morris as he shares some great insights he's learned, including observing a Ritz Carlton executive wiping the bathroom down to ensure more people ensure the experience is clean and pristine!

Join us as we speak with our friend Sarah as she shares some simple but powerful tweaks a nail salon made to their appointment system that gained and kept her as a loyal customer! Let’s just say you’re going to feel gorgeous!

Join us as we talk to our friend Daniel about his experience with a unique mobility company based in Frankfurt, Germany!

Join us as we talk about Brian’s wife’s business and discuss what’s more important - the product or the experience!

Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any business.

Join us as Dilyana shares a frustrating experience with a recent ballroom dancing competition and how this matters for any business experience.

Join us as we chat with our friend Mark Ross-Smith who has had some fascinating unique experiences in the airline industry trying to provide a creative customer experience.

Join us as we visit with our friend Jen about several powerful experiences she's had lately, including renting a "really cool" car, ordering pizzas, and getting new eye glasses from an unexpected place!