Join us as a listener shares his experience with trying to get a new phone, switching to a new carrier, and getting pulled back into the world of his old carrier - and not in a good way!

Our friend Sarah joins us to talk about an experience with FedEx that showed her how customer experience can change our perception of failure - with an extra surprise at the end!

Join us as our friend Eric shares his story of five months of frustration culminating in a call from the VP of Legal from a well-known internet provider!

Join us as our friend Gillian shares with us two stories related to her dog Georgia - and how not blaming your customers can help you recover from a bad experience!

Join us as our friend Seth shares a story about trying to re-boot his car as he navigated both terrible and excellent customer experiences!

Join us as our friend Cammy shares a remarkable experience with a doctor, a Snickers bar, and some scary plastic surgery!

Join with us as we talk to Brian's daughter Mari about her "hangry" experience trying to get some noodles, and a wonderfully customer-focused experience with her wedding reception venue!

Join us as we speak to Dilyana’s sister Mickey about a disastrous basement project and ways to NOT use that extra $200 in your pocket!

Join us for our first episode where Dilyana talks about a frustrating experience with a travel agency and Brian shares a delightful experience with a box of chocolates!