Join us as we talk to our friend Patrycja about a scary airline experience that turned into a lifetime friendship and a story that will amaze you!

Join us as we talk to our friend Liliana about her frustrating experience with healthcare and what we can learn from the consequences.

Join us as we talk to our friend Peter about his disastrous decision to hire a cleaning company and the "adventures" that just kept on coming!

Join us as we visit with our friend Sherrie, who shares with us her customer loyalty experience with birthdays, chocolate cake, and chocolate-chip muffins. And then more chocolate cake! Don't miss it!

Join with us as we visit with our first overseas guest Latina, who shares her outstanding experiences with an online grocery delivery service in Bulgaria!

Join us as we speak with our friend Petya who was accused by a local jeweler of "wearing her ring wrong" - and find out what she ended up doing about it!

Join us as we talk about an experience Brian had many years ago at Walt Disney World with his son and how he lost - and found - his beloved friend Booga!

Join us as a listener shares his experience with trying to get a new phone, switching to a new carrier, and getting pulled back into the world of his old carrier - and not in a good way!

Our friend Sarah joins us to talk about an experience with FedEx that showed her how customer experience can change our perception of failure - with an extra surprise at the end!

Join us as our friend Eric shares his story of five months of frustration culminating in a call from the VP of Legal from a well-known internet provider!