Listen as my training participants role play 8 techniques for defusing tension: 

1. Thank the person

2. Use empathy 

3. Apologize appropriately without blame

4. Confirm understanding

5. Assure and establish accountability

6. Use selective agreement to build rapport

7. Set limits if needed

8. Close with forward-looking goodwill

I had a great group of about 30 participants in the Managing Difficult Conversations training I facilitated recently. They were good sports about letting me record them for the podcast! 

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I coach supervisors, managers, and front line employees who want to work in their highest potential. As a trainer who trains trainers, I also invite you to subscribe if you are developing your professional training career.

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My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way, I encourage you to give them my book, From Average Student to Academic Rock Star! This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

From Average Student to Academic Rock Star!

If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia

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