建立良好的服務體驗與用戶體驗,對於客戶成功流程而言至關重要,這是環環相扣的積累。
建立了多種接收客戶回饋的管道,公司內部更要有對應管理工具,才能在進度管理和跨部門協作中如魚得水!
讓我們一起談談好的服務體驗跟內部管理流程
客戶服務軟體: zendesk專案管理工具: clickup專案管理工具: Trello專案管理工具: Asana生產力工具(應用於專案管理): Notion
Establishing a good service experience and user experience is critical to the customer success process, which is an accumulation of interlocking processes.
With multiple channels for receiving customer feedback, it's important to have the tools in place to manage progress and cross-departmental collaboration!
Let's talk about good service experience and internal management processes!
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活動小貼士單元:廠商協作ı IG帳號(https://www.instagram.com/activity_labs/)
Event Tips Module: Arrangement of venue movement ı IG Account
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**如果覺得茶水間對你有一點點小幫助,歡迎抖內請我們喝杯手搖!繼續一起在客戶成功茶水間聊天解決工作的煩惱 >>> **https://pay.soundon.fm/podcasts/a24f2861-8542-4c96-b1bf-c9236d183ec8
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客戶成功茶水間,募集企業組織裡有客戶成功團隊的公司,一起上節目聊聊客戶成功徵才議題。
或是您的公司有客戶成功人員的徵才需求,也可以透過資訊欄聯絡方式提供給我們,我們將會在節目和資訊欄上幫您曝光。
The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.
Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.
如果在建立或管理團隊上有任何疑問,歡迎來找我們聊聊能怎麼協助您。
If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you.
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Youtube頻道:https://www.youtube.com/@CStearoom
專欄文章:https://lihivip.com/g2V3X
LINE 官方帳號:https://lin.ee/jpsRKqD
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器材設備提供及錄音技術顧問:咪卡創意
Suppliers of recording equipment and recording technology consultants:咪卡創意
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