In this episode, Peter Bell discusses his journey in the Managed Service Provider (MSP) industry, highlighting his longstanding business in Melbourne and his 14-year experience with offshoring in the Philippines. The conversation covers various topics crucial for MSPs, such as the benefits and challenges of staff augmentation, the shift towards remote support, and the increasing acceptance of remote teams due to the COVID-19 pandemic. Peter also emphasises the importance of maintaining strong client relationships, the evolving role of MSPs within their clients' businesses, and the opportunity and risk posed by globalisation. The episode wraps up with insights into making an MSP business profitable and the critical balance between local and international service delivery.

00:00 Introduction and Welcome

01:10 Peter's Background and MSP Business

01:37 Offshoring Business in the Philippines

02:25 TechnoGlobal's Staff Augmentation Model

05:44 Challenges and Benefits of Offshoring

07:29 Impact of COVID-19 on Business Growth

12:13 Globalisation of MSPs

16:38 Maintaining Client Relationships

20:10 Balancing Local and Offshore Teams

24:52 Training and Development

26:07 Evolving Role of MSPs

31:39 Conclusion and Shameless Plug

Connect with Peter Bell on LinkedIn by clicking here – https://www.linkedin.com/in/techno-pete/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/  

We created It’s a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don’ts to achieve MSP financial growth. 

We look forward to catching up with you on the next one. Stay tuned!