In this episode, Adam and Daniel welcome Dean to discuss the nuances of recruitment and retention within the Managed Service Provider (MSP) industry. This conversation touches upon the challenges MSPs face, particularly around outsourcing and attracting the right talent. Dean elaborates on the importance of having a robust employer brand, effective onboarding processes, and the significance of personalised development pathways. The discussion also covers modern benefits that appeal to candidates, including flexible working arrangements, mental health support, and unique perks like sabbaticals. Practical advice on ensuring operational stability while embracing flexibility, as well as proactive strategies to mitigate the risk of employee attrition, provides substantial value for MSP owners and hiring managers alike.

00:00 Introduction and Welcoming Dean

00:26 The Irony of MSPs Resisting Outsourcing

01:37 Best Practices in Recruitment

03:01 Attracting the Right Candidates

03:46 Importance of Employer Branding

05:42 Benefits and Work-Life Balance

08:26 Flexibility and Hybrid Work Models

15:22 Onboarding and Retention Strategies

21:57 The Role of Job Descriptions

24:30 Employer Branding and Values

31:10 Conclusion and Contact Information

Connect with Dean Watmough on LinkedIn by clicking here – https://www.linkedin.com/in/dean-watmough-b0a05513/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!