How do you keep your people on the right path after training? Can you foresee if a person will be winning or not?

When somebody leaves the nest and they get into their sales role, there will be a progression and a point where they're already competent. Throughout the process, you must be able to determine whether your team is winning or losing, as well as how they are progressing.

In this episode, Oliver and Jason talk about the path that new hires take after training, and how do we determine if they are progressing or not.

Learn more about progression, performance signs, KPIs, work attitude, and successful leadership.

Learn more about how to build your Call Center Confidence

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