Debbie Levitt, MBA, a CX leader focused on strategy, research and Human-Centered Design/User-Centered Design. She’s the author of a recently published Customer Know You Suck book which covers actionable CX strategies to understand, attract, and retain customers.

In this session, we discuss her book, the tech industry dysfunctions, how UX professionals are being gaslighted and ideas to correct the course for designers and tech teams alike.