Experience Designed

Thomas Wilson is a UX design thought leader, service designer and industry veteran currently focusing on CX/UX/EX and AI strategies.

In this session we delve into a few hot topics: service design and its stark differences across the UK and the US, how future digital services can be shaped with AI, why absolutely everyone needs a portfolio and what makes for good and bad design leadership.

We also discuss the recent theme of 'founder mode' and how it's masking more pertinent issues of innovators vs adaptors in tech.

This episode offers valuable perspectives for design professionals and enthusiasts on staying ahead in the rapidly evolving field of experience design.

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Greg Nudelman is a UX thought leader, serial design book author and speaker. With over 32 projects in AI, he's a true veteran in emerging tech-powered user experience design.

In this session, we discuss the evolving landscape of UX design in the era of AI. Greg shares key challenges, principles and how to pick the right tools to deliver great user experiences and become more future-proof. We also delve into how tech teams can pick the right use cases for AI projects, the value of field research and user interviews, and the concept of digital twins, value matrix and more in UX design.

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Christian Crumlish is a UXer turned product management leader. He's also an author of the Product Management for UX People book and a host of Design in Product community and conferences on the same topic.

In this conversation, we delve into the turf wars between UX and PMs, the unique challenges from both sides, potential career transition strategies and tactics for those keen to take their UCD skills to more business-oriented realms and much more.

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Mike Green is a user research leader specialising in research and service design for public services. He's also a host of the Understanding Users podcast.

In this episode, we delve into the current state of user research with AI: tools, limits and opportunities. Additionally, we also cover Mike's rich background in government public services and what private companies and UX designers and researchers can learn from it. We also discuss the state of the general UX job market and share advice for newcomers and existing people struggling to find the next job.

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Ha Phan is an inventor, speaker, product and design leader. She specialises in emerging tech, user-centric product innovation and experimentation.

In this episode, we delve into her product innovation experiences at Zillow, GoPro and many others. We explore the evolution of design beyond traditional UX practices, especially in the realm of emerging technologies like AI. This conversation will spark new ideas and perspectives.

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Dr. Nick Fine⁠ is user research leader, known for advocating standards within the broader UX design community. He is also a recurring guest on our podcast. In this follow-up session, we continue exploring the theme of 'Better at UX Research than AI' and delve into the future of user research practices. We discuss how the UX industry and its user-centric approach will evolve over the next five years, emphasizing the significance of evaluative research in today's landscape, among other topics.

Kevin Richard⁠⁠ is a strategist, critical thinking and design leader. Also, a regular guest on the podcast with whom we dive into industry intricacies and specific hot topics.

In this episode, we will revisit sustainable futures, in particular, the Solarpunk as an upcoming design trend. We will also chat about the vanishing UX industry and often problematic positioning of design in businesses.

Cal Thompson (they/them) is a design leader and the VP of User Experience at Headspace. They are leading a talented and mindful team of researchers and designers. Cal has extensive experience working with emerging tech, enterprise and customer experience challenges.

In this conversation, we will focus on strategic product design, how UX is done at Headspace, what matters most to them when crafting mindful experiences, a career in design tips and much more.

Debbie Levitt, MBA, a CX leader focused on strategy, research and Human-Centered Design/User-Centered Design. She’s the author of a recently published Customer Know You Suck book which covers actionable CX strategies to understand, attract, and retain customers.

In this session, we discuss her book, the tech industry dysfunctions, how UX professionals are being gaslighted and ideas to correct the course for designers and tech teams alike.

Dan Saffer is a UX design leader, author and assistant professor at CMU Human-Computer Interaction Institute.

Dan's work has directly influenced my career development as such this conversation will also be extremely valuable to buddying and leading user researchers, designers and product managers.

We discuss everything AI: the industry, the good and not-so-great examples, principles that UXers and product folk should keep in mind and much more.