Women in insurance leadership are central to this conversation with Lisa Hiscock, Director of Hakea Insurance Brokers. Mark Silveira interviews Lisa about her journey from a tough start in Chatham, UK, to senior underwriting roles at AXA XL and Axis, and ultimately founding Hakea to create a more flexible, values-driven career. 

You’ll hear how a love of travel and learning opened doors beyond a traditional legal path, why early exposure to clients at Hiscox accelerated her growth, and what crisis management underwriting taught her about education, risk, and resilience. Lisa also shares honest reflections on pregnancy in corporate life, imposter syndrome, and the identity shift that motherhood brings.

Key takeaways:

 • Practical strategies for women in insurance leadership, mentorship, saying “I don’t know” aloud, and learning through experience.

 • How flexible work models in broking create space for family, deep client service, and personal wellbeing.

 • The business case for mental health advocacy, how loss led Lisa to crisis counselling and improved listening skills as a broker.

 • Why the industry must incorporate sustainability into underwriting, claims, and product design to safeguard community-critical businesses.

If you’re building a meaningful, sustainable career in insurance or leading a team that wants to attract and retain top talent, this episode will provide you with frameworks and inspiration. Listen, subscribe, and share your key takeaways with a colleague.

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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