In this episode of The Wilmac Wire, Emily Miller sits down with Wilmac Technologies' President and CEO, Steve McDonnell, for a conversation on industry trends and Wilmac's busy October schedule. They dive into important topics around AI, workforce management, and what's happening at Wilmac.

What You'll Learn:

• AI and Data Privacy (1:03): What the latest lawsuits mean for the contact center space and the future of AI.
• Workforce Management (WFM) (5:08): Why more organizations are turning to advanced WFM solutions and how the public safety sector can benefit.
• Omnichannel Contact Centers (12:04): Why offering multiple ways to connect with your customers is key to staying ahead.
• Leadership Change at NICE (17:02): What a new CEO means for Wilmac's partnership and future growth.
• Wilmac's October Events (24:01): A sneak peek into Wilmac's exciting October lineup, including webinars on WFM and compliance, as well as a live event focused on digital health in contact centers.

Tune in to stay informed on the latest industry insights and see what's coming next at Wilmac!

Steve McDonnell on LinkedIn: https://www.linkedin.com/in/stephen-mcdonnell-8659042b/
Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/