How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way?

Generally, people who are in sales – get promoted, and they're usually just good at that because they know sales. Scaling it and then moving it to the next level involves the utilization of systems, processes, and documentation, which can be challenging.

In this episode, Oliver and Jason talk about the things that you need to know about documentation and other elements that are involved with it.

Learn more about systems, processes, and documentation in the call center business.

Learn more about how to build your Call Center Confidence

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