Catch CEO Steve McDonnell at Golisano Institute’s 'Speaking from Experience' series, where he dives into his journey from sales to CEO, the growth of Wilmac, and how AI is reshaping customer service.
Steve brings Wilmac’s hands-on philosophy to life, sharing real-world lessons in persistence, finding great mentors, and building tech that truly supports customers.
Learn how Wilmac is leading the way in Rochester’s tech scene, making a real impact in customer experience.

In This Episode:

[0:36] Steve McDonnell's career journey from sales to CEO
[5:09] The history and evolution of Wilmac Technologies
[12:18] Challenges Wilmac is addressing in the AI space
[20:01] Key insights on persistence, mentorship, and building a customer-focused business
[32:05] How Wilmac is using AI to transform the customer experience

Tune in to stay informed on the latest industry insights and see what's coming next at Wilmac!

Steve McDonnell on LinkedIn: https://www.linkedin.com/in/stephen-mcdonnell-8659042b/

Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/