科技發達，客戶互動需溫暖。在平衡成本的前提下，客戶成功團隊應人性化方式提供售後價值，是重要關鍵之一。

Understanding customer needs is crucial for customer success and sales. It is important to know what customers need in order to provide appropriate solutions.

However, customers may not always communicate their changing needs to the company. Therefore, companies, especially SaaS providers with flexible relationships, need to proactively maintain relationships with customers, especially those who are large and have high risks or demands.

It is important to regularly check if customers are using the product/service effectively and if they are experiencing value.

Two methods to understand customer goals and status are using empathy maps internally and conducting quarterly business meetings with customers.

Balancing technology tools and human interaction is essential in providing personalized and non-intrusive post-sales value to customers.

**如果覺得茶水間對你有一點點小幫助，歡迎抖內請我們喝杯手搖！繼續一起在客戶成功茶水間聊天解決工作的煩惱 >>> **https://pay.soundon.fm/podcasts/a24f2861-8542-4c96-b1bf-c9236d183ec8

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

如果在建立或管理團隊上有任何疑問，歡迎來找我們聊聊能怎麼協助您。

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you.

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