這一集來跟大家聊聊客戶成功團隊如何與不同部門合作,例如:行銷部門可借助成功案例,宣傳素材等,加強客戶關係。產品部門則需客戶成功的協助,包括產品測試和使用反饋,以提升產品價值。
客戶成功團隊負責聯繫追蹤和關注客戶需求,協助促進公司內部合作,並鞏固客戶忠誠度。
在這個數位時代,保持人性化互動,讓客戶不斷地感受到被尊重照顧,是客戶成功團隊的重要使命。
In this episode, we'll talk about how customer success teams work with different departments. For example, marketing departments can leverage success stories and promotional materials to strengthen customer relationships. Product departments need the help of Customer Success, including product testing and usage feedback, to increase the value of their products.
The Customer Success team is responsible for tracking and focusing on customer needs, helping to foster collaboration within the organization and strengthening customer loyalty.
In this digital age, it is the mission of the Customer Success team to maintain human interaction and make customers feel respected and cared for on a continuous basis.
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**如果覺得茶水間對你有一點點小幫助,歡迎抖內請我們喝杯手搖!繼續一起在客戶成功茶水間聊天解決工作的煩惱 >>> **https://pay.soundon.fm/podcasts/a24f2861-8542-4c96-b1bf-c9236d183ec8
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客戶成功茶水間,募集企業組織裡有客戶成功團隊的公司,一起上節目聊聊客戶成功徵才議題。
或是您的公司有客戶成功人員的徵才需求,也可以透過資訊欄聯絡方式提供給我們,我們將會在節目和資訊欄上幫您曝光。
The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.
Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.
如果在建立或管理團隊上有任何疑問,歡迎來找我們聊聊能怎麼協助您。
If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you.
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LINE 官方帳號:https://lin.ee/jpsRKqD
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器材設備提供及錄音技術顧問:咪卡創意
Suppliers of recording equipment and recording technology consultants:咪卡創意
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