Karen is the Managing Director of Elation, a business growth agency helping small and medium, privately owned companies, succeed with growth. How does she and her team decode and reconfigure companies to help them reach their goals? Through the three pillars of her certified Growth Framework: customer journey, communication, and employee journey. Using this system the people at Elation audit the weaknesses in every touchpoint and find solutions which drive sales. In this Market Mad episode, Karen explains why you won’t succeed in sales (or business) if people are not happy working for you.

Hosted on Acast. See acast.com/privacy for more information.