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Ep.28: How to create a happy and productive customer service culture [Feat. Dimple Pattani, Head of Frontline Support at GoCardless]
Subscribe to our 'best stuff' newsletter: https://www.sentisum.com/resources/support-insights
This week, Dimple Pattani, the Head of Frontline Customer Support at GoCardless joins me to talk about team culture.
GoCardless has grown rapidly in the last few years, adding a ton of new people to the team and significantly increasing ticket volume.
In the episode, Dimple explains the elements of a strong team culture, the core values, ways of working and management styles that have allowed her team to be high performing and efficient as they scale up.
You'll learn:
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By SentiSumSubscribe to our 'best stuff' newsletter: https://www.sentisum.com/resources/support-insights
This week, Dimple Pattani, the Head of Frontline Customer Support at GoCardless joins me to talk about team culture.
GoCardless has grown rapidly in the last few years, adding a ton of new people to the team and significantly increasing ticket volume.
In the episode, Dimple explains the elements of a strong team culture, the core values, ways of working and management styles that have allowed her team to be high performing and efficient as they scale up.
You'll learn: