客戶成功茶水間

EP28：到了年終歲末，『客戶成功』該怎麼佈局？

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2023年歲末，企業面對通膨、人才短缺和科技進步等挑戰，『客戶成功』仍然是企業經營的關鍵之一。



將下來的趨勢有四大項：

  1. 數位化、自動化已經來臨，但真人服務仍不可或缺。
  2. 客戶旅程地圖變得關鍵，每次互動影響客戶體驗。
  3. 總體經濟風險對財務造成壓力，要求客戶成功團隊高效運作。
  4. 跨部門協作下降，需要強力領導來推動。瞭解客戶始終核心，

    5. 讓客戶感受到需求被理解、痛點被解決，這將是企業持續成長的不變動力。


    聆聽本集，深入探討即將邁入 2024年之前，客戶成功的挑戰和趨勢。


    In the fourth quarter of 2023, customer success will remain one of the keys to business in the face of challenges such as inflation, talent shortages and technological advances.


    There are four key trends that will shape the future:
    1. Digitalization and automation are here, but real people are still essential.
    2. Customer journey mapping is becoming critical, with every interaction impacting the customer experience.
    3. Macro-economic risk puts pressure on finances, requiring customer success teams to operate efficiently.
    4. Cross-divisional collaboration has declined, requiring strong leadership to drive it. Understanding the customer is always at the center of the equation.

      5. Making customers feel that their needs are understood and their pain points are solved will be the driving force behind your organization's continued growth.


      Listen to this episode for an in-depth look at the challenges and trends in customer success leading up to 2024.

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      **如果覺得茶水間對你有一點點小幫助，歡迎抖內請我們喝杯手搖！繼續一起在客戶成功茶水間聊天解決工作的煩惱 >>> **https://pay.soundon.fm/podcasts/a24f2861-8542-4c96-b1bf-c9236d183ec8


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      客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

      或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

      The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

      Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.


      如果在建立或管理團隊上有任何疑問，歡迎來找我們聊聊能怎麼協助您。

      If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you.


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      合作聯繫：[email protected]

      LINE 官方帳號：https://lin.ee/jpsRKqD

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