How do we bring the right people on board at the right time? How do we give them the tools and equipment to do their job from day one?

Most companies look for people that have the right characteristics and qualities. And that's really what it's all about because you can train them with the product, you can train the skills to be able to do what they need to do, but you can't train character or personality. 

In this episode, Oliver and Jason talk about the whole onboarding process and what you need to know to be successful in this stage.

Learn more about who you want to get on the bus, job description, recruiting strategies, and ways to do interviews.

Learn more about how to build your Call Center Confidence

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