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EP.31. Would Your Business Survive If You Had To Live With Your Customers and Colleagues?
I speak with Paul Rutter, Speaker, Author, Cruise Director an Expert in Creating the Experience of a Lifetime. He has been involved in the Hospitality, Travel and Cruise Industry for over 40 years, working onboard some of the largest and most luxurious cruise ships in the world, where living with his customers and co-workers has been a way of life.
Paul has developed the More Than Perfect® Customer Service Model where "perfect" is a starting point for customer interactions and experiences. He is the author of "Repeat Business Inc: The Business of Staying in Business" and is working on his next book, "You Can't Make This Ship Up: Business Strategies, Life Lessons and True Stories from 40 Years at Sea", due out at the end of 2021.
We will be diving deep into the way in creating the ultimate customer experience in any business, the influence of sale and marketing on the customer experience, the adaptive approach to customer service, repeat customers vs new customers and some strategic frameworks to get them coming back knocking at your door wanting more.
Website: www.PaulRutterSpeaks.com
Facebook: Facebook.com/paulrutterspeaks
LinkedIn: LinkedIn.com/parutter
YouTube Channel: PaulRutterSpeaks
Twitter: @RealPaulRutter
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By Maria VamvouklisI speak with Paul Rutter, Speaker, Author, Cruise Director an Expert in Creating the Experience of a Lifetime. He has been involved in the Hospitality, Travel and Cruise Industry for over 40 years, working onboard some of the largest and most luxurious cruise ships in the world, where living with his customers and co-workers has been a way of life.
Paul has developed the More Than Perfect® Customer Service Model where "perfect" is a starting point for customer interactions and experiences. He is the author of "Repeat Business Inc: The Business of Staying in Business" and is working on his next book, "You Can't Make This Ship Up: Business Strategies, Life Lessons and True Stories from 40 Years at Sea", due out at the end of 2021.
We will be diving deep into the way in creating the ultimate customer experience in any business, the influence of sale and marketing on the customer experience, the adaptive approach to customer service, repeat customers vs new customers and some strategic frameworks to get them coming back knocking at your door wanting more.
Website: www.PaulRutterSpeaks.com
Facebook: Facebook.com/paulrutterspeaks
LinkedIn: LinkedIn.com/parutter
YouTube Channel: PaulRutterSpeaks
Twitter: @RealPaulRutter