Salutations, Shenanites! This week, we talk about Victorian treatises, invisible structures, and how people aren’t robots. People are also different from each other - who knew? As it turns out, when you acknowledge those two facts, you can construct a conscientious, flexible environment that actually prioritizes a person’s experience. Let’s make the implicit explicit. There’s no reason to have the Inquisition design your office chair.

It was another day of bloviating, so we didn’t get the questions this week -- next week, we promise!

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