Join us for a conversation with healthcare communications veteran John Elms as he breaks down what it really takes to design digital systems that frontline clinicians will actually use. Drawing on decades of leadership at TigerConnect, Critical Alert, and Spectralink, Elms shares hard-won lessons on user-centered design, project governance, and the hidden costs of fragmented communication tools. We explore a real-world case study that improved patient transport efficiency by 55%, and dive into strategies for aligning IT, operations, and clinical teams around change that sticks. Whether you're driving digital transformation, managing clinical workflows, or evaluating vendor tools, this episode offers a blueprint for building smarter, simpler, and more sustainable communication systems.

Key Takeaways

• Accessing stakeholder input is increasingly challenging due to resource constraints.
• User-centered design is essential for effective digital transformation in healthcare.
• Engagement from leadership is crucial for project success.
• Compliance should focus on adoption and governance rather than oversight.
• Interoperability is key to integrating new tools into existing workflows.
• Eliminating redundancies in healthcare technology can improve efficiency.
• Celebrating successes can enhance team morale and motivation.
• Resistance to change is a common barrier in healthcare organizations.
• Measuring task turnaround time can correlate with patient satisfaction.
• Continuous feedback loops are vital for refining healthcare solutions.

Episode Highlights

00:00 Accessing Stakeholder Input in Healthcare 01:07 Introduction to Healthcare Communication Innovations 04:09 User-Centered Design in Digital Transformation 10:13 Case Study: Improving Patient Transport Efficiency 16:43 Cultural Trends in Healthcare Leadership 19:08 Challenges in Implementing Collaboration Tools 24:48 Measuring ROI in Digital Transformation Projects 28:44 Key Takeaways and Closing Remarks Guest: John Elms - JH Elms & Company Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com