Join us for a candid retrospective on the Epic EHR, recorded in collaboration with AMDIS. In this episode, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki, and Dr. John Lee share lessons learned from the frontlines of digital transformation, from navigating complex governance to managing integration debt and cloud migration risks. They explore why Epic rollouts often go off track, how to balance innovation with standardization, and where leadership must focus to support sustainable success. Our panelists unpack the realities of patient engagement, third-party tools, and cultural readiness—while imagining a more intuitive, voice-driven future for EHRs.

Key Takeaways

• Voice technology could revolutionize interactions with EHR systems.
• Effective leadership is crucial for successful Epic implementations.
• Change management is the biggest challenge in EHR deployment.
• Third-party applications can enhance functionality but introduce risks.
• Cloud migration offers flexibility but requires careful planning.
• Patient engagement tools are improving but still need enhancements.
• Learning from peers can prevent costly mistakes in implementation.
• Governance and data management are essential for operational success.
• The Epic community is supportive and collaborative among users.
• Future developments should focus on voice integration and user experience.

Episode Highlights

00:00 Epic Development Wishlist 02:49 Challenges of Epic EHR Implementations 05:01 Is Epic too Complex? 08:47 Integrating 3rd Party Apps with Epic 12:17 Cloud Migration: Opportunities and Risks 15:02 Patient Engagement and Digital Tools 18:02 Generational Attitudes towards Technology 21:09 Leadership Priorities for Epic Implementation 24:40 The Epic User Community 26:56 Future Development Directions for Epic 33:39 Closing Remarks

Guests: Dr. John Lee, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for an insightful conversation with Kevon Kothari, a senior healthcare IT executive and CEO of CERTIFY Health, as we examine the evolving role of digital engagement in transforming care delivery. With experience spanning payers, providers, and startups, Kevon shares a candid perspective on what it takes to scale emerging technologies—from virtual care and remote monitoring to value-based reimbursement models. Whether you're navigating post-discharge workflows or exploring digital-first primary care, this episode delivers actionable insights for health system leaders, IT strategists, and clinicians shaping the future of hybrid care.

Key Takeaways

• Most doctors visits today don't need to be done in person.
• Digital can help align the mismatch of resources from different provider networks.
• Changing the paradigm of care delivery is a significant challenge.
• Creating frictionless workflows for virtual care is essential.
• The shift to outcomes-based contracts is crucial for technology adoption.
• CFOs must balance near-term and long-term profitability in healthcare investments.
• Medicare Advantage is a growing area for innovative care models.
• CPT codes for digital health are still evolving and underutilized.
• Access to care is a primary goal of digital health tools.
• Digital transformation is a key driver for future healthcare delivery.

Episode Highlights

00:00 The Shift to Digital Healthcare 02:20 Kevon's Journey in Healthcare IT 03:33 Challenges in Transitioning to Virtual Care 07:41 Operational Challenges of Emerging Technologies 09:40 Financial Justifications for Digital Solutions 11:49 Payer Reimbursement Landscape and Emerging Technologies 14:21 The Evolution of CPT Codes and Financial Impacts 15:05 Future of Healthcare Delivery 20:18 Digital Engagement Tools and Outcome Measurement 23:30 Closing Thoughts on Digital Transformation in Healthcare   Guest: Kevon Kothari - CERTIFY Health Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a dynamic conversation on making virtual care work at scale, recorded in collaboration with AMDIS. In this episode, Dr. Eve Cunningham, Dr. Mark Pierce, and Dr. David Wong share candid insights from the frontlines of telehealth, remote patient monitoring, and digital care delivery. They explore what separates successful programs from stalled pilots, from designing for clinician adoption to tackling process and staffing hurdles head-on. Our panelists discuss sustainable funding models, strategies for reaching underserved communities, and the role of AI in reshaping care delivery. Tune in to learn how leading health systems are closing access gaps, reducing burnout, and building virtual care programs that last.

Key Takeaways

• Virtual care deployment faces significant challenges in technology and process.
• Funding sustainability is crucial for the success of virtual care programs.
• Cultural adoption among clinicians varies, with younger doctors more open to virtual care.
• User-centered design is essential for clinician and patient adoption of technology.
• Healthcare disparities must be addressed to ensure equitable access to virtual care.
• AI has the potential to transform virtual care but requires careful integration.
• Successful virtual care programs often stem from understanding the specific problems they aim to solve.
• Partnerships and collaboration are key to scaling virtual care effectively.
• The digital divide presents barriers that need to be navigated for underserved communities.
• Healthcare leaders must act now to make virtual care a reality for all.

Episode Highlights

00:00 Navigating Virtual Care Challenges 02:52 Success Stories in Virtual Care 05:46 Funding and Sustainability in Virtual Care 08:55 Adoption and Cultural Shifts in Healthcare 11:30 Overcoming Technical Barriers 16:30 Addressing Workforce and Process Issues 18:01 Equity and Access in Virtual Care 21:19 Leadership and Governance in Deployment 26:00 Overcoming Digital Divides for Underserved Communities 30:30 Lightning Round - AI in Virtual Care 36:40 Closing Statements   Guests: Dr. Eve Cunningham, Dr. Mark Pierce, Dr. David Wong Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a thought-provoking conversation with Tim Jones, Emmy award-winning content creator and CEO of Health Nuts Media, as we explore the transformative role of storytelling in patient engagement. Drawing on decades of experience in healthcare and media, Tim unpacks how stories shape patient memory, drive emotional connection, and impact outcomes. From narrative theory to real-world examples—like how a cartoon wolf helped kids understand asthma—this episode offers practical insights for health system leaders, content creators, and clinicians seeking to design communication strategies that resonate long after the visit ends.

Key Takeaways

• Human beings are not rational creatures; we process stories emotionally.
• Storytelling is essential for patient engagement in healthcare.
• Patients are the protagonists in their own healthcare narratives.
• There are three types of narratives in healthcare: restitution, chaos, and quest.
• Healthcare organizations play a crucial role in shaping patient stories.
• Memory of experiences evolves over time, affecting how stories are remembered.
• Conflict-driven stories lead to meaningful change in patients' lives.
• Digital storytelling can effectively communicate health information.
• Research supports storytelling as a valuable tool in public health.
• Storytelling can help prevent patients from falling into chaos narratives.

Episode Highlights

00:00The Power of Storytelling in Healthcare 07:05Understanding Patient Narratives 12:06Crafting Stories for Patient Engagement 16:26Real-World Applications of Storytelling 22:29Evidence and Impact of Storytelling in Healthcare 25:28Closing Thoughts on Storytelling's Role   Guest: Tim Jones - Health Nuts Media Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for an insightful conversation with Kris Baird, President of Baird Group, as we explore what it really takes to lead change in healthcare—without the formal title. Kris shares practical strategies for influencing culture, building trust across clinical teams, and elevating ideas that drive better outcomes. From navigating hierarchy to activating peer influencers and cultivating resilience, this episode offers actionable insights for nurses, care teams, and vendor partners striving to shape the future of health systems from any seat at the table.

Key Takeaways

• Influencers are not just bosses; they operate outside traditional hierarchies.
• Building credibility and relationships is essential for effective influence.
• Active listening is crucial for understanding others' needs and motivations.
• Influencers must demonstrate expertise to gain trust and respect.
• Creating a culture that values all ideas fosters innovation.
• Early wins are important to maintain motivation for change.
• Navigating negative influencers requires strategic communication and engagement.
• Connecting work to purpose enhances employee passion and commitment.
• Feedback from all levels is vital for organizational success.
• Change management in healthcare requires sensitivity to staff concerns.

Episode Highlights

00:00 Understanding Influencers in the Workplace 02:02 The Role of Authority vs. Influence 05:23 Building Credibility and Relationships 07:18 Influencers in Vendor Relationships 10:13 Navigating Negative Influencers 12:05 Motivating Diverse Personalities 14:46 Creating a Culture of Innovation 18:26 Recognizing Contributions and Early Wins 20:12 Digital Change Management and Influencers 21:05 Learning Resources for Aspiring Influencers 22:03 Real-World Examples of Influencer Success 24:16 Connecting Passion to Purpose   Guest: Kris Baird - Baird Group Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a compelling conversation with Ali Youssef, Director of Emerging Technology Security at Henry Ford Health, as we unpack the real-world complexities of healthcare cybersecurity. Ali shares how his team is navigating the tension between innovation and risk—managing aging infrastructure, securing AI-powered medical devices, and preparing for a future shaped by automation. From balancing clinical usability with threat prevention to the power of cross-functional collaboration, this episode is packed with insights for health system leaders, IT professionals, and OEM partners working to protect care delivery in an increasingly digital world.

Key Takeaways

• Cybersecurity professionals believe it's not if, but when a breach will occur.
• AI is essential for responding to cyber threats quickly.
• Healthcare organizations face unique challenges with legacy technology.
• Balancing cost and security is crucial for nonprofit health systems.
• A risk-based approach is necessary to manage vulnerabilities.
• Collaboration across departments enhances cybersecurity efforts.
• Remote work increases the complexity of cybersecurity management.
• Emerging technologies like AI hold promise for future security.
• Proactive monitoring and threat intelligence are vital.
• Healthcare cybersecurity requires a focus on empowering clinical operations.

Episode Highlights   00:00 The Cybersecurity Landscape in Healthcare 03:05 Challenges in Balancing Innovation and Security 05:48 Cost vs. Security: Finding the Right Balance 09:02 Operational Complexities of Cybersecurity Tools 12:14 Proactive Measures Against Cyber Threats 15:06 The Role of AI in Cybersecurity 17:55 Emerging Technologies and Trends in Cybersecurity 21:12 The Impact of Remote Work on Cybersecurity 24:02 Final Thoughts on Cybersecurity in Healthcare   Guest: Ali Youssef - Henry Ford Health Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a timely conversation with Jane Sarasohn-Kahn, renowned health economist, advisor, and author, as we examine the evolving landscape of consumer healthcare. Jane breaks down how shifting expectations, digital innovation, and eroding institutional trust are reshaping how patients engage with care. From wearable tech adoption and the power of food-as-medicine to health equity blind spots and the cultural readiness for omni-channel care, this episode dives into what hospitals must start—and stop—doing to regain trust and stay relevant. Whether you’re a hospital leader, technology partner, or frontline clinician, Jane offers candid insights and practical strategies to reimagine healthcare delivery with empathy, design, and the consumer at the center.

Key Takeaways

• Most hospitals build care systems around themselves, not patients.
• The term 'consumer' in healthcare has evolved significantly.
• Trust in digital health tools is declining among consumers.
• Retail health is changing how people expect healthcare delivery.
• Food is increasingly seen as a complement to medical care.
• Consumers desire wellness and kindness from healthcare providers.
• Health equity is crucial for both ethical and economic reasons.
• Innovative leaders in healthcare are reimagining service delivery.
• Omni-channel care is becoming the norm for patient engagement.
• The relationship between patients and providers is shifting towards digital.

Episode Highlights

00:00 Introduction to Consumer Healthcare 02:03 The Evolution of Healthcare Consumers 04:32 The Role of Technology in Healthcare 07:25 Trust and Mistrust in Healthcare 10:20 Retail Health vs. Traditional Hospitals 12:49 The Importance of Wellness in Healthcare 15:37 Addressing Health Equity 18:13 Rebuilding Trust in Healthcare 20:59 Designing Patient-Centric Healthcare 23:34 The Future of Healthcare Relationships   Guest: Jane Sarasohn-Kahn - THINK-Health Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for an engaging conversation with Dr. Brenda Hage, Professor and Chief Nurse Administrator at Florida Gulf Coast University, as we explore the future of nursing through the lens of education and workforce transformation. Dr. Hage shares how innovative strategies like designated education units, competency-based learning, and immersive simulation experiences are addressing critical gaps in nursing leadership, resilience, and geriatric care. Discover how academic-practice partnerships and emerging technologies are equipping tomorrow’s nurses with the empathy, skills, and adaptability needed to thrive in complex clinical environments. Whether you're a healthcare leader or frontline clinician, this episode offers actionable insights into designing a stronger, more sustainable nursing future.

Key Takeaways

• The nursing workforce is facing significant challenges due to aging and burnout.
• Competency-based education is becoming a key focus in nursing training.
• Interprofessional education is essential for preparing nurses for real-world scenarios.
• Technology plays a crucial role in modern nursing education.
• Mental health support for nursing students is increasingly important.
• Engaging students in their learning is vital for their success.
• Leadership development is necessary for the future of nursing.
• Innovative teaching methods can enhance student learning experiences.
• Understanding generational differences can improve student engagement.
• Collaboration with healthcare systems is essential for effective nursing education.

Episode Highlights

00:00 Introduction to Nursing's Future 02:10 Challenges in the Nursing Workforce 04:27 Impact of Aging and Burnout on Nursing 06:48 Evolving Nursing Education Approaches 09:06 Real-World Scenarios in Nursing Training 11:34 Leveraging Technology in Nursing Education 14:18 Engaging the Next Generation of Nurses 16:35 Developing Leadership Skills in Nursing 18:47 Addressing Mental Health in Nursing Students 21:30 Promoting Geriatric Care in Nursing 23:58 Innovations in Home Healthcare 26:22 Navigating Bureaucracy in Healthcare 29:03 Final Thoughts on Nursing Education   Guest: Brenda Hage - Florida Golf Coast University Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a compelling conversation with Rick Evans, Senior Vice President and Chief Experience Officer at NewYork-Presbyterian, as we explore how digital transformation and human-centered design are reshaping patient care. Rick shares how NYP is advancing patient and staff experience by integrating flexible care models, improving digital access, and rethinking healthcare spaces to meet diverse community needs. From AI-enhanced diagnostics to reimagined patient rooms and virtual care, Rick highlights the importance of designing systems that support both caregivers and patients. Discover how leading with empathy, cultural competence, and strategic collaboration can elevate healthcare delivery and improve outcomes across the board.

Key Takeaways

• Digital engagement is crucial for patient-centered care.
• Healthcare systems must be available in preferred modes for patients.
• The role of technology in healthcare is increasingly significant.
• Patient experience is now viewed as human experience.
• Nurses play a vital role in healthcare delivery.
• Designing healthcare intuitively enhances accessibility.
• Diversity in healthcare is a strength that must be embraced.
• Self-care is becoming a priority for new generations of nurses.
• Patient experience requires meaningful investment and measurement.
• Healthcare must adapt to the digital age to meet patient needs.

Episode Highlights

00:00 Digital Engagement in Patient-Centered Care 01:12 Rick Evans: Background and Role at NYP 04:14 Strategic Integration of Patient and Customer Journeys 06:32 Expectations and Prestige of New York Presbyterian 07:50 Designing for the Future of Healthcare 11:01 The Role of Nurses in Healthcare 13:36 Insights from the Beryl Institute 15:05 Adapting to Digital Engagement 19:18 Addressing Diversity in Healthcare   Guest: Rick Evans, NewYork-Presbyterian Hospital Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a compelling panel discussion on AI governance in healthcare, recorded in collaboration with AMDIS. In this episode, Dr. Amy Sitapati, Dr. Jessica Schlicher, and Dr. John Lee explore the real-world challenges and opportunities facing health systems as they adopt AI tools. From the promise of ambient documentation and sepsis prediction to the critical need for clinician-led governance, our panelists share candid insights on what's working, what's not, and what’s next. They highlight the gap between AI ambition and organizational readiness, and offer practical advice for fostering adoption without adding to clinician burnout. Tune in to hear how leading organizations are building smarter, safer, and more human-centered AI strategies that align with the needs of frontline care teams.

Key Takeaways

• AI is a new frontier in healthcare, requiring exploration.
• Effective AI governance is crucial for safe implementation.
• Clinicians must be engaged in AI decision-making processes.
• Data governance is foundational for successful AI use.
• AI can significantly reduce documentation burdens for clinicians.
• The workforce's perspective is essential in AI adoption.
• AI tools should enhance clinician workflows, not complicate them.
• Creating a buzz around new technology fosters engagement.
• AI can help identify at-risk patients more quickly.
• Collaboration between clinical and informatics teams is vital.

Episode Highlights

00:00 Navigating the New AI Landscape in Healthcare 02:39 AI Applications in Patient Care and Operations 12:56 The Gap Between AI Ambition and Readiness 18:36 The Importance of Data Governance for AI 26:00 Engaging Clinicians in AI Decision-Making 36:32 Final Thoughts on AI Leadership in Healthcare   Guests: Dr. Amy Sitapati, Dr. John Lee, Dr. Jessica Schlicher Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com