Terry Duffy, SVP & GM, Digital First Software & Services, NCR

Personalisation will mature in 2022 with financial wellness initiatives leading the way but while the rush to digital will continue, in the US, physical will also transform with merged channels and more connected user experiences. Look for banks and credit unions to solidify their crypto strategies and embrace the as-a-service model. Robin Amlôt of IBS Intelligence discusses these issues and more with Terry Duffy, SVP & GM, Digital First Software & Services of NCR.