Brajesh Khandelwal, EVP and Head – Lending Intellect Consumer Banking, Intellect Design Arena Limited

As artificial intelligence reshapes the future of lending, financial institutions are rethinking how credit is assessed and delivered across underserved sectors. Against this backdrop, Puja Sharma speaks with Brajesh Khandelwal, EVP and Head – Lending at Intellect Design Arena, about embedding AI at the core of SME and agri lending, unlocking deeper financial inclusion, driving measurable impact through large-scale implementations, and how banks can build intelligent, future-ready lending ecosystems by 2030.

Sundararajan S., Co-Founder and Chief Executive Officer of i-exceed technology solutions

i-exceed explores the future of digital banking through three key pillars: AI-powered personal financial management, real-time risk mitigation, and unified customer profiles. By leveraging predictive AI and low-code platforms like Appzillon, banks can modernize quickly while maintaining transparency, enhancing customer trust, and improving financial wellness. As banks shift from reactive to anticipatory engagement, i-exceed is driving innovation with solutions that balance legacy integration challenges and accelerate digital transformation. With a roadmap focused on next-generation explainable AI and expanded Banking-as-a-Service (BaaS), i-exceed is poised to lead the future of intelligent, customer-first financial services.

Raj MKK, CEO of CreditNirvana.ai, discusses how agentic AI is reshaping the credit and collections cycle by replacing manual, fragmented workflows with autonomous, hyper-personalised recovery processes. Focusing on India and Southeast Asia, he highlights the role of multilingual voice intelligence in overcoming regional language barriers, improving compliance, and enhancing borrower experience. Raj also emphasizes the importance of bounded autonomy and human-in-the-loop governance to ensure trust and oversight in AI systems. As agentic AI evolves, it is transforming lending and collections, enabling real-time data-driven decision-making and integration of ESG factors into credit decisioning.

Ashish Lath, Founder & CEO, SaveSage

Loyalty programmes and credit card rewards promise value, but for many consumers, the reality is complexity, fragmentation, and missed opportunities. As digital finance evolves, technology is beginning to change how users track rewards, optimise spending, and make more informed credit decisions.

In this episode, Vriti Gothi speaks with Ashish Lath, Founder & CEO of Save Sage, about the biggest challenges consumers face in managing loyalty points and credit benefits, and how AI, automation, and Open Banking are enabling smarter rewards management and credit optimisation. They discuss the role of intelligent tools in improving financial wellbeing, the shift toward unified and interoperable rewards ecosystems, and how companies can balance engagement with ethical design and responsible borrowing. 

IBS Intelligence

IBS Intelligence

IBS Intelligence

Debiprasad Sarangi, Founder and CEO, iServeU

From soundboxes in small-town kirana stores to APIs running national banks, India’s FinTech stack is quietly rewriting how participation scales. Puja Sharma speaks with Debiprasad Sarangi of iServeU, on the infrastructure powering this shift.

Piyush Bagaria, Co-founder, SalarySe 

Salary-linked finance is reshaping how Indian employers think about retention, responsibility, and financial wellbeing. Puja Sharma speaks with Piyush Bagaria, Co-founder, SalarySe, on how salary-linked finance is pushing financial wellness from the HR desk to the boardroom. 

Kevin Flood, Director of Payments Ecosystem Strategy, FIS

For years, banks have been pouring money into app development, yet the next revolution in customer interaction may not happen in an app at all. A global shift is underway towards conversational finance – where relationships begin and end in a message thread. Consumers don’t want to download another app, they want to chat, ask and act. Robin Amlôt of IBS Intelligence has been in conversation with Kevin Flood, Director of Payments Ecosystem Strategy at FIS.