與你分享客戶成功部門如何在這一年裡交出亮眼的成績單、如何應對挑戰，以及如何利用OKR和其他策略來衡量與提升績效。

本集中，我們深入探討了客戶成功團隊如何從onboarding階段、客戶續約率，到功能加購表現等多個面向，進行全面性的年度評估。

透過豐富的實際經驗分享，這集將為你揭開客戶成功團隊在背後努力的故事，並探討如何在產品開發變動和市場需求之間尋找平衡。

This podcast episode brings you how to do a performance review of your Customer Success team for 2023. We share with you how the Customer Success department delivered a great year, tackled challenges, and utilized OKRs and other strategies to measure and improve performance.

In this episode, we dive into how the Customer Success team conducts a comprehensive annual assessment of everything from onboarding phases, to customer renewal rates, to feature add-on performance. With a wealth of real-world experience, this episode reveals the story behind the Customer Success team's efforts and how to find the balance between product development changes and market demand.

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

專欄文章：https://lihivip.com/g2V3

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