Carrie Goodman, Director of Financial Institution Management, Compliance Systems

Consumerisation is permeating every aspect of digital banking, including compliance. However, compliance, the last step in the consumer journey, is often overlooked. That means no matter how slick the rest of the customer journey has been, it will all be forgotten by those irritated by a clunky compliance journey just as they reach the end of whatever process, account opening, loan, card application, etc., that they have just undertaken. Robin Amlôt of IBS Intelligence talks compliance consumerisation with Carrie Goodman, Director of Financial Institution Management at Compliance Systems.