Why is training so crucial throughout your call center journey? How do you stay on top of what you've learned?

This stage has been present throughout the contact center and is critical to its success. Training is vital for anything you do, whether it's a new project or a new campaign.

In this episode, Oliver and his guest Rich Edge, talk about his experience in training and how it moves forward today.

Learn about the essential tools that are useful during training, and how to improve the quality of your training process.

Learn more about how to build your Call Center Confidence

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