客戶成功茶水間

EP61:客戶成功團隊的建構之路-挑戰與解決方法(上集)


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在本集節目中,我們會聊聊建立客戶成功團隊時可能碰到的挑戰和解決方法。


像是:談到客服團隊轉型的過程,如何防止團隊回到單純客服的狀態,最後說明如何通過客戶訪談和數據分析,提出優化策略,進一步提升團隊的效率和客戶滿意度。


In this episode, we talk about the challenges and solutions to building a customer success team.

For example, we talk about the process of transforming a customer service team, how to prevent the team from going back to pure customer service, and finally, how to analyze customer interviews and data to come up with optimization strategies that will further improve the team's efficiency and customer satisfaction.


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如果覺得茶水間對你有一點點小幫助,歡迎抖內請我們喝杯手搖!繼續一起在客戶成功茶水間聊天解決工作的煩惱 >>> https://pay.soundon.fm/podcasts/a24f2861-8542-4c96-b1bf-c9236d183ec8


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客戶成功茶水間,募集企業組織裡有客戶成功團隊的公司,一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求,也可以透過資訊欄聯絡方式提供給我們,我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.



如果在建立客戶成功流程上有任何疑問,歡迎來找我們聊聊能怎麼協助您。

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you.

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Youtube頻道:https://www.youtube.com/@CStearoom

專欄文章:https://lihivip.com/g2V3

合作聯繫:[email protected]

LINE 官方帳號:https://lin.ee/jpsRKqD

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器材設備租借及錄音技術顧問:咪卡創意

Suppliers of recording equipment and recording technology consultants:咪卡創意

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