In this episode of the Tech World Human Skills podcast, Ben Pearce and guest Liping Huang discuss the importance of technical folks building rapport and relationships with customers. We chat through practical tips for establishing strong connections, the significance of empathy, effective communication, and that technical skills alone are not enough.

Liping Huang has huge experience working with customer in tech roles.  She has been a solutions architect at Microsoft, solutions architect at Databricks and now runs Dataleaps. 

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Keywords

rapport, relationships, customer service, empathy, communication skills, technical skills, pre-sales, business relationships, customer interactions, professional development