Ritesh Varma, VP Business Solutions Consulting, Newgen Software

Insurance as a sector has been a latecomer to the tech party. Banks have been embracing FinTech solutions but only recently have insurers come to realise the potential benefits of InsurTech to improve the quality of their products and policies. The reason why should be obvious to all, it is simply a matter of customer-centricity – improve the end customer experience and you improve customer retention and customer acquisition. Robin Amlôt of IBS Intelligence talks insurance ecosystems with Ritesh Varma, Vice President Business Solutions Consulting for Newgen Software.