Connor Heaton, Director AI, Strategic Resource Management

Artificial intelligence is one of the most compelling tools that banks can implement but it is just that – a tool, addressing questions that begin with ‘how’ – it also comes with inherent risks that could leave financial institutions and their customers vulnerable. However, AI is in your organisation now – whether you are aware of it or not – and this is the time to begin setting policy development strategically to ensure compliance, reduce risk and increase efficiency. A long-term AI strategy will assist in the successful implementation of next-gen automation and tools. Connor Heaton, Director AI at Strategic Resource Management, speaks to Robin Amlôt of IBS Intelligence.