In today’s fast-moving service landscape, leaders are being asked to drive growth, manage transformation, and deliver consistency—all while honoring the unique culture and history of the teams they lead. Many service leaders mind themselves with a dilemma: how can they enact transformation and scale operations without erasing what makes their organization special?

Tune into the inService™ Podcast as we’re joined by Adam Gloss, Chief Operating Officer at Impel. Drawing on his transition from a legacy organization to a startup-like landscape formed by mergers and acquisitions, Adam unpacks the complexity of effective change management, and the importance of creating environments that foster both trust and transformation. With a refreshing emphasis on humanity over hype, this episode goes beyond the buzzwords to examine how values, strategy, and adaptability intersect when growth is non-negotiable but culture still matters.
Adam’s career has spanned from small business to Fortune 50, and is marked by his ability to build high-performing businesses through a focus on strategy and alignment of people, systems, tools and process to achieve exceptional results. As Chief Operating Officer for Impel, Adam is building a world-class organization to impart new energy into flow management applications, delivering comprehensive solutions in field and shop services, supply, and engineered systems though its brands and branches.
Adam was recognized amongst 100 Service Visionaries by Hot Topics and IFS. He has been a featured speaker and panelist at multiple conferences and events in the Field Service and Mechanical Contracting Industries, as well as for organizations including BOMA and Efficiency First. He was a founding Advisory Committee member of the ACCA Building Performance Council and has been a contributor to BUILDINGS magazine, the HVAC/R News, and podcasts and webinars including “Future of Field Service” and more.