🎙️ In Episode 85, Rabs sits down with Michelle Pascoe, a hospitality expert and business coach who has spent over 30 years helping businesses thrive through frontline training, leadership development, and mystery shopping. Here’s what you can expect:

•Mystery Shopping Explained: Michelle breaks down what mystery shopping really is and how it helps businesses improve their services, providing behind-the-scenes insights into her proprietary 600-page reports. 📊🛍️

•Building Leadership in Hospitality: Discover how Michelle helps businesses cultivate effective leaders by turning team members into managers, with a focus on communication, values, and culture. 🍽️🏢

•Public Speaking Tips: Michelle shares advice on how to master public speaking, whether you’re presenting in a boardroom or on stage, with practical tips on how to engage your audience and manage nerves. 🎤👥

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