In this Valentine's special, Justin gives you his take on "10 ways to make customers fall in love with your business". Justin gives his experiences and stories that provide more depth and evidence of why these 10 tips are crucial to your real estate business. Justin highly recommends you read the original article from Kissmetrics blog written in 2013 on these 10 points. Author Brian Hangman data still applies to today's business world. In his article, Brian goes into the metrics and details of the subject at a high level and it is worth the read. Visit https://blog.kissmetrics.com/true-love-with-customers/ for the full article.

  In this episode Justin discusses his real estate perspective and the following 10 points: 

• Treat your customers right - Genuinely Interact
• Don't come on too strong - Respect your customers
• Always listen - Hear what your customers are saying
• Continue to satisfy - Offer ongoing support and specials
• Treat customers like a valued partner - Communication is two way
• Build trust - Alert customers to large scale changes, good or bad
• Be transparent - Honesty is crucial when it comes to mistakes
• Follow through on your word - Follow up on promises
• Recognize responsibility - The customer is always right
• Always say "Thank You" - Kindness and gratitude will take you far