Is it vital for the trainers to stick with the trainees after training, or just simply hand them over to the operations team?

This is primarily dependent on the availability of the staff. Some companies have so few trainers that it's not possible for the trainer to accompany the group out onto the production floor and provide support.

In this episode, Oliver and Jason talk about what's taking place after the training stage and how to help your people as they are handed over to the operations.

Learn all about the nesting stage, how to run a successful operation, and supporting your team throughout the lifecycle.

Learn more about how to build your Call Center Confidence

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