Key Points Discussed:

• Empathy process is the backbone of NVC, and I hesitate to even use the term empathy because most people, when they hear empathy, they think they know what empathy is, and empathy in non-violent communication is different than how people think of empathy. (2:38)
• And truth be told, most of us are not present with one another, our minds are often lost and never, never land, especially when we're in a conflict. When we're in conflict with someone, it's extremely hard to just stay fully with that person because we're typically caught up in our minds, what we're going to say next, or how we're thinking about how that person is a sense of blame or judgment.(3:57)
• I might lose my presence for a second and I'm not hearing fully what they say, so one way of kind of getting myself back on track again is reflecting what I'm hearing somebody say. That can be extremely helpful to know... Okay, yeah, I am hearing you and the way you want to be heard. (6:25)
• Are you feeling complete enough in the moment? I feel very heard. Thank you. That was the little example of what NVC empathy is. Why is this better than how we usually talk... It's not so much about it being better, but it's about it being connecting. So if you remember the definition of connection that we started this episode with, the ease and the flow that occurs within you and between people when they experience being seen, heard and valued. (11:14)

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