The need of

aviation customer experience during COVID19: Systematic customer experience

management is key to identifying the most effective measures to regain trust in

travelling and win the fight for passengers despite limited resources in times

of crisis. Our experts Wolfgang Bublitz and Laura Nostadt share insights on the

concept on customer experience in the aviation industry. The listeners will learn

that customer experience is not only a buzzword, but can be a leverage for cost

savings, innovations and new sources of revenues.

 

Moderator:

Dominique Bayer - Consultant

Experts:

Wolfgang

Bublitz – Associate Partner and Head of Solution Group Customer Experience

Laura Nostadt -

Consultant in the Solution Group Customer Experience