Lufthansa Consulting Aviation Talk

The pre-pandemic years were characterized by growth, tight schedules and congestions on the ground and up in the air, often resulting in poor operational stability. With the recovery to busier seasons ahead, enhancing operational performance is at the forefront of the to do list for all stakeholders. Our operations expert Sascha Vogel is outlining how operational stability can be achieved through effective collaboration between the aviation partners, and how continuous optimization and operationalization can re-instate trust in the aviation industry.

 

Moderator:

Sebastian Kaiser – Consultant in the Solution Group Customer Experience

Expert:

Sascha Vogel – Senior Consultant in the Solution Group Infrastructure & Operations

Air cargo has become more digital in the past decade by initiatives like IATA’s eFreight program promoting the paperless transport of cargo. Yet, a huge potential for digitalization remains to be exploited by the industry. A major challenge is the lack of efficient data and information sharing between cargo stakeholders. In this episode, hosted by our moderator Sebastian Kaiser, our cargo expert Dominique Bayer shares her vision on a more digitalized air cargo industry.

 

Moderator:

Sebastian Kaiser – Consultant in the Solution Group Customer Experience

Expert:

Dominique Bayer – Consultant in the Solution Group Infrastructure & Operations

 

01:24: How Digital is air cargo today?

03:18: Why is digitalization a challenge for the air cargo industry?

06:45: Prerequisites for digital air cargo

08:10: Measures to improve digitalization on an individual level

11:57: Stakeholder collaboration as a catalyst for digitalization

13:28: The vision of enhanced digitalization

Ground Operations resembles one of the key pillars in aviation. Lufthansa Consulting’s initiative “GO 2030 – Ground Operations 2030”, is the umbrella for various deep dives into five focus topics of Ground Operations. In this podcast episode, our expert Eric Kuhn presents the identified focus topics, major challenges of Ground Operations, as well as solutions to those challenges. Together with the new podcast host, Sebastian Kaiser, he also gives an outlook on how aviation mega trends will affect the future of Ground Operations.

 

Moderator:

Sebastian Kaiser – Consultant in the Solution Group Customer Experience

Expert:

Eric Kuhn – Consultant in the Solution Group Infrastructure & Operations

In this episode, we discuss airline consolidation: something what aviation experts expect to intensify once COVID-19 standstill is over. What forms of airline operational integrations are common? What are the most important considerations, but also challenges when integrating airlines operationally? Our experts worked on operational integration projects in the past and share their experiences and learnings with the listeners.

 

Moderator:

Dominique Bayer – Consultant and expert in crew management

Guest:

Martin Sedláček– Associate Partner and Head of Solution Group Flight Operations & Safety Management

This episode includes:

Introduction of guests: 01:41

Evidence of airline consolidation: 02:35

Forms of airline operational integration: 04:50

Key considerations: 06:25

Why integration projects can fail: 08:08

Challenges during integration projects: 10:00

Crew management during operational integration: 12:25

Recommendations for airline managers: 16:08

Podcast: Bringing Customers Back - Part 2

Lufthansa Consulting’s aviation experts share their

perspective on the top four trends in customer experience and how they will

matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global

travel in time of the pandemic? What do

they expect in exchange for spending their money?

In this episode, our listeners will find out how

sustainability and personalized offers can be key for aviation stakeholders to

win customers back.

Contact Wolfgang

Bublitz for your copy of the whitepaper: [email protected]

 

Moderator:

Dominique Bayer –

Consultant

Experts:

Wolfgang Bublitz –

Associate Partner and Head of Solution Group Customer Experience

Julian Wildtraut and

Vera Aurbach – Associate Consultants in the Solution Group Customer Experience

This episode includes:

Third trend -

sustainability: 01:37

Fourth trend –

personalized offers: 04:54

Outlook for

implementation of trends - 09:11

Lufthansa Consulting’s aviation

experts share their perspective on the top four trends in customer experience

and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust

in global travel in time of the pandemic? What

do they expect in exchange for spending their money?

In this episode, our listeners will find out how

new health and hygiene measures complement the trend of the seamless travel

journey and why both are of utmost importance to succeed in customer experience

in aviation.

Contact Wolfgang

Bublitz for your copy of the whitepaper: [email protected]

 

Moderator:

Dominique Bayer –

Consultant

Experts:

Wolfgang Bublitz –

Associate Partner and Head of Solution Group Customer Experience

Julian Wildtraut and

Vera Aurbach – Associate Consultants in the Solution Group Customer Experience

This episode includes:

Introduction of

guests: 01:40

Methodology of trend

study: 03:16

First trend - health

and hygiene: 04:40

Second trend –

seamless travel journey: 08:08

Aviation safety has always been of great importance. In this episode, our expert Ingo Lüschen is sharing his knowledge on the EASA’s Third-Country Operator (TCO) Concept, focusing on its increased importance today, its position in the global aviation safety network as well as the principles of the concept. The listeners will also get insights on the various areas in which Lufthansa Consulting is supporting air operators when applying for EASA’s TCO certificate.

Moderator:

Dominique Bayer – Consultant

Expert:

Ingo Lüschen – Managing Consultant and Expert in Aviation Safety Management

This episode includes:

Introduction of guest: 00:59’

Introduction and importance of TCO concept: 02:40’

Embeddedness of TCO in global aviation safety: 4:18’

Principles of the TCO Concept: 06:51’

The TCO Assessment: 08:38’

Lufthansa Consulting’s Support in the TCO process: 11:05’

Future outlook: Regulatory developments for UAVs: 15:19’

A future

airport business model requires diversification towards many activities beyond

the provision of infrastructure. Successful airport managers need to consider

the volatile traffic developments including changed requirements and

necessities of passenger. In this episode, learn how a wholistic approach in

forecasting can facilitate to develop a successful airport business model.

Moderator:

Dominique Bayer

– Consultant

Experts:

Arvind

Chandrasekhar – Associate Partner and Head of Solution Group Network and Fleet Management

Sascha Vogel –

Consultant and Expert in Airport Operations & Management 

 

This episode

includes:

00:42

Introduction of our experts

02:00 Lufthansa

Consulting’s approach to forecasting

05:08 Linking

forecasting to airport business models

06:17 Understanding

how passenger activity in the airport might change

07:28 The need

for adapting airport business models

09:30 Infrastructure

rightsizing for airports

11:31 Transformation

and diversification of successful airport business models

14:48 What the

ideal business model might look like 

16:44 Recommended

cycles for revisiting forecasts

18:40 Outlook

for airport business transformations

Are you still working remotely, or did you already start collaborating virtually? Even though our work has shifted from the office towards our homes more than ever, many individuals and teams are still facing challenges when collaborating together virtually, especially in hybrid teams. In this episode, Nadine and Aman, lead organizers of the first virtual innovation challenge in aviation, are sharing their views, experiences and tips on managing remote work as well as planning and leading virtual workshops. 

Moderator: 

Dominique Bayer – Consultant

Experts:

Nadine Meichsner – Consultant at Lufthansa Consulting 

Aman Bhattarai - Lead Analytics Consultant at zeroG 

This episode includes:

Introduction: 1:10

Our guests’ experiences with virtual collaboration: 2:51

Requirements for virtual collaboration and remote work: 04:53

* Teams, virtual culture and communication 05:34

* Tools: 08.34

* Techniques: 10:02

Challenges of virtual collaboration: 13:03

* Zoom Fatigue: 13:21 

* Visibility: 15:34

* Interpersonal relationships: 17:26

* Hybrid Teams: 18:40

Outlook to the “New normal”: 21:20

The anyway volatile

business environment of airlines is intensified by the COVID-19

crisis to an extreme. In this episode, our Airline Transformation Expert Lars

Wendel explains why the traditional organizational setup of airlines

does no longer fit today in the "New Normal” and why "off-the-shelf" organizational concepts are difficult to copy-paste to aviation. Learn about our

experts’ novel approach on how to develop a future-ready and unique airline

organization with an archetype approach to cluster organizational

functions.

Moderator:

Dominique Bayer – Consultant

Expert:

Lars Wendel – Senior Consultant and

Expert in Airline Transformation in the Solution Group Organization &

Strategy