1:00—Early years, education and career path

3:28—Discuss Discover's DEI focus and KPMG DEI strategy

7:30—Employee input—Discover launches listening tour

8:56—Neighborhood investment—Discover's call center in Chatham & KPMG partnership with

United Ways Neighborhood Network

12:30—Community response in Chatham; site selection determination; job seekers and pipeline

to leadership opportunities

16:53—Discuss DEI lens in each step of the process—recruiting and hiring, employee training

and support, contractor selection, community partnerships

20:00—Key learnings from this endeavor & advice for other companies considering a similar

direction

25:22—Discover's internal camaraderie from Chatham call center

29:29—Additional thoughts and collaboration with other players

31:08—How midsize and small companies can follow in Discover's footsteps

32:52—Inclusivity in the supply chain and service providers & enacting organizational if you're

not CEO

36:15—Talent development process in the call centers & changing the corporate perception of

Black and Brown neighborhoods

39:41—Measuring success 10 years from now & corporate responsibilities to non-profits

and ESG

44:21—How Discover managed COVID challenges

Discover

Thank you to our podcast sponsor, Shure Incorporated.

For nearly 100 years, Shure Incorporated has developed best-in-class audio products that provide high-quality performance, reliability and value. Headquartered in Niles, Illinois, our history of innovation and expertise in acoustics, wireless technology, and more enables us to deliver seamless, transparent audio experiences to a global audience. Our diverse product line includes world-class wired and wireless microphones, networked audio systems and signal processors, conferencing and discussion systems, software, a loudspeaker, and award-winning earphones and headphones.

Find Shure on:

Facebook

LinkedIn

Instagram

Discover

Thank you to our podcast sponsor, Shure Incorporated.

For nearly 100 years, Shure Incorporated has developed best-in-class audio products that provide high-quality performance, reliability and value. Headquartered in Niles, Illinois, our history of innovation and expertise in acoustics, wireless technology, and more enables us to deliver seamless, transparent audio experiences to a global audience. Our diverse product line includes world-class wired and wireless microphones, networked audio systems and signal processors, conferencing and discussion systems, software, a loudspeaker, and award-winning earphones and headphones.

Find Shure on:

Facebook

LinkedIn

Instagram