In this episode of the PI Playbook, host Stephanie Koehler discusses the critical topic of reputation management for personal injury law firms with experts Brynn Gibbs and Deyfilia Perez from Consumer Fusion. They explore the importance of online reviews in client acquisition, the platforms that matter, and strategies for generating and responding to reviews. The conversation also addresses the risks associated with negative reviews and the proactive measures firms can take to protect their reputation. The episode emphasizes the need for ongoing efforts in reputation management and the role of team involvement in achieving success.