David welcomes legendary Culture Architect, Horst Schulze. Horst is one of the co-founders of The Ritz Carlton Hotel Company and over the course of his career transformed the approach of service and hospitality across multiple industries. In part one, Horst shares his humble beginnings in the service industry, why he joined the founding team of The Ritz Carlton Hotel Company, and how he built a culture of customer service excellence.

Episode 03 | Part One : Horst Schulze

Most leaders know that a strong culture is a foundation for building a great organization, but great cultures don't just happen on their own. Rather, they're designed and built systematically, brick by brick.  Each week, join David J. Friedman, the best-selling author of Culture by Design, as he speaks with extraordinary leaders, from all walks of life, and they share their biggest successes, failures, and lessons learned on their culture journeys.  If you're searching for the best insights on building a high-performing culture, then Culture Architects, a production of CultureWise, is for you.

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Most leaders know that a strong culture is a foundation for building a great organization, but great cultures don't just happen on their own. Rather, they're designed and built systematically, brick by brick. Each week, join David J. Friedman, the best-selling author of Culture by Design, as he speaks with extraordinary leaders, from all walks of life, and they share their biggest successes, failures, and lessons learned on their culture journeys. If you're searching for the best insights on building a high-performing culture, then Culture Architects, a production of CultureWise, is for you.

Most leaders know that a strong culture is a foundation for building a great organization, but great cultures don't just happen on their own. Rather, they're designed and built systematically, brick by brick.&nbsp;&nbsp;Each week, join David J. Friedman, the best-selling author of Culture by Design, as he speaks with extraordinary leaders, from all walks of life, and they share their biggest successes, failures, and lessons learned on their culture journeys.&nbsp;&nbsp;If you're searching for the best insights on building a high-performing culture, then Culture Architects, a production of CultureWise, is for you.

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Episode 03 | Part One : Horst Schulze

Episode 03 | Part One : Horst Schulze

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