You need to know what challenges and successes your organizations are being measured against to succeed in completing your next big transformation project, right? Most organizations do not have a baseline of what works and what needs fixing. They do not know how to conduct an audit internally as well as methods to preserve the customer voice. This podcast will provide you the insight gained from your host, Jack Hyman, working on 250+ engagements with Fortune 500 companies to laser focus on what the formula of satisfaction and success should be in any project.